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Weekly Specials


Easy Returns

 

Return Policy:

 

 

 

A majority items may be returned within 30 days of receipt for a full refund via store credit at Rapid Relays. If you choose not to accept the store credit, a small 15% restocking fee will apply to all refunds.  All returns must be returned at the customer’s expense in their original packaging and meet the following conditions:

 

  • Product must be in new condition - no cracks, scratches, screw marks on PC boards or solder marks. Item must be in 100% new condition as received.  
  • Product must be returned in its original packaging.
  • A Return Authorization must be requested from Rapid Relays within 15 days.
  • To submit a Return Request simply log into your account and click on the "completed orders" link to the right of the screen, then select the make a return request option.
  • Once a Return Autorization has been received, products must be returned within 15 days.

 

 NO RETURNS on any boards or kits that have solder marks for any reason. 

 

If you are uncertain as to how your specific purchase is reflected in this policy, please email us at sales@rapidrelays.com

 

 

 

Return Shipping:

Unless Rapid Relays made an error, return shipping is the customer's responsibility. We will be happy to help you determine which shipping method to use once you have requested your RMA number. We highly recommend insuring larger items for their retail value to protect against shipping damage.

Please be sure to carefully follow all return-shipping instructions that are included with your Return Authorization number. If an item is returned to the wrong address, Rapid Relays reserves the right to charge for any additional shipping fees associated with shipping the item to the correct location. If your package is lost, stolen, damaged we will file an claim with our shipping company and you will receive a replacement once the case is closed by our shipper. If your package was delivered to the incorrect address because you have entered in the incorrect address at time when you made the order Rapid Relays will not be responsible. You recieve an email notification when the order is place and also when item ships with your billing and ship to address. We will not replace or refund customer errors for any reason so please verify your order during and after checkout. If we ship to the incorrect address for any reason and it is an address that is different from the address on your invoice we will replace the items immediately. 

Damaged Items:

If you discover an item is damaged in shipping, please refuse delivery resulting in the product being shipped back to the manufacturer.  Then immediately contact us at sales@rapidrelays.com.  You will still need to request an RMA number by completing our easy online Return Authorization Request. This will allow us to inform the manufacturer of the damage and inform them the product is being returned.  Additionally, it allows us to immediately replace the product with a new product or credit you for the return.

Cancelled or Refused Orders:

Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RMA Number and ship the item back to the correct address.  This policy is the same for Refused Delivery orders. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 15% restocking fee (minimum $25) will apply. Second-Day and Next-Day shipping costs will not be credited if delivery is refused.

Credits Once your return is received, Rapid Relays will issue a credit to the credit card used for the purchase. Please allow up to 7 business days for your credit to be issued.



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